Returns Policy
Effective Date: 01/11/2023
Thank you for choosing Cool Green Group(myperpetualpet.com.au) as your trusted provider of Products.
We want you to be completely satisfied with your purchase. Please read our refund and return
policy carefully to understand the terms and conditions for refunds, returns, and exchanges.
This policy is designed to provide clarity and ensure a positive shopping experience for you.
1. Return/Exchange/Refund Timeline
We offer a transparent and customer-friendly return/exchange/refund timeline. Returns or
exchanges are accepted within 14 days from the date of purchase. We
believe this timeframe strikes a balance between allowing you sufficient time to evaluate your
purchase while also ensuring a fair policy for our business.
2. Acceptable Item Conditions
To be eligible for a return or exchange, the item must be in its original condition, including all
tags and packaging (if applicable). Please note that certain items may have specific conditions
for return due to their nature, and these conditions will be clearly communicated on the product
page.
3. Refund and Shipping Charges
We understand the importance of transparent and fair refund and shipping charges. Our policy
aims to be reasonable. We offer flat-rate shipping on returns, which means you won’t
have to worry about additional shipping costs when returning items.
Replacement/Exchange: We’ll replace the item with a different size, color, or a better quality
item as per your preference, subject to availability.
For refunds, we offer the following options:
Money Refund: We’ll return the cost of the item to the original payment method used for the
purchase.
Full Refund: If you’re not completely satisfied with your purchase, we’ll issue a full refund.
Partial Refund: In some cases, a partial refund may be provided if only part of the order is
returned.
Line-Item Refund: For items that are part of a larger order, we may issue a refund for the
specific item returned.
Gift Card: We can issue a gift card with the refund amount for you to use on future
purchases.
Store Credit: You can choose to receive store credit, which can be used on any future
purchases with us.
Non-Refundable Items List
Products with Expiration Dates: Items with a limited shelf life or an expiration date.
Hygiene-Sensitive Products: Items that come into direct contact with the body, such as
used underwear, earrings, or makeup.
Custom/Personalized Products: Items that have been specifically customized or
personalized for the customer.
Products Sold as Part of Sets/Bundles: Items sold as part of a set or bundle, where
individual items may not be eligible for exchange.
Our comprehensive refund and return policy is designed to create a transparent and equitable
relationship with our customers. By providing clear guidelines for refunds, we aim to empower
you with a clear understanding of your rights.
If you have any questions about our refund and return policy, please don’t hesitate to contact
our customer support team at [email protected]. Your satisfaction is
our priority, and we’re here to assist you.
Thank you for choosing Cool Green Group (myperpetualpet.com.au)
Phone-03 70676968